FAQs

How does this work?

Ice Cream Girl is all pickup from Bucktown, Chicago (near Wood & Cortland) or Edgewater, Chicago (near Broadway & Norwood) as well as delivery throughout Chicago. You can place an order via our ordering page here. We currently take pre-payment via major credit cards, or if you prefer to pay Zelle (IceCreamGirlCo@gmail.com), CashApp ($IceCreamGirlCo), or cash we can take your order via email at IceCreamGirlCo@gmail.com.

We typically have pickups in Bucktown in the mornings and evenings, pickups in Edgewater midday, and deliveries available in the afternoons. However, we are flexible, and if those timeframes don’t work, please leave us a note and we’ll do our best to accommodate.

We are a very small operation and have limited storage capabilities, please let us know as soon as possible if you need to change the time of your pickup or delivery, as we often make the ice cream specifically for your order the night before. Additionally, for deliveries, our ice cream does not arrive on dry ice, so please plan accordingly and make sure you freeze it as soon as possible.

Can you make [insert flavor] here?

We're always testing and making new flavors! (Psst, our favorite aisle at the grocery store is the ice cream aisle to check on what others are doing.) You can submit a flavor idea here, we love to hear from you about what flavor is missing in your life.

Do you do any other sizes besides pints?

We can do a smaller size! These are available on a custom basis and are typically a 4oz. cup. We typically do a minimum of 12, with three flavor choices to start. Please contact IceCreamGirlCo@gmail.com to order with the following information: quantity, date you are looking to receive the pints by, and flavors.

I want to learn how to make ice cream! How does the pricing and class work?

It all depends! We're very flexible with how the classes run. We've done groups and 1-on-1 classes. We've had people make their own ice cream, spin already made ice cream base and add their own mix-ins, or watch an ice cream demonstration. Or a customized combination of all those options! In general, we spend about 1-2 hours teaching, plus some extra time on either side to set-up and clean up.

The pricing is dependent on the size of the group, location, supplies, and what we/I will be doing.

Classes can be held in your home, event space, or over Zoom. Unfortunately, our kitchen space doesn't allow for extra people.

If you're interested in a class, please email us at IceCreamGirlCo@gmail.com to get a conversation going!

Do you have any dairy-free flavors?

Not usually. Sometimes, one of the monthly flavors is dairy-free. All of our sherbets contain dairy. Our sorbets are dairy-free. However, we are not a dairy-free kitchen. If you'd like to be emailed the new monthly flavors, you can sign-up here.

I have a gluten, nut, and/or egg allergy, is your kitchen gluten and nut-free?

We cannot guarantee that there is no gluten, nuts, or eggs in the ice cream, as everything is made in the same kitchen and we do process flour, nuts, and eggs here. We do have some "gluten-free, “ “nut-free,” and “egg-free” ice creams, which do not contain any added gluten, nuts, eggs, or ingredients with gluten, nuts, and eggs. We are not certified gluten-free, nut-free, or egg-free. If you are looking to support another small, local business that's gluten-free and/or nut-free, please email us and we'd be happy to make some recommendations.

For a full list of ingredients for our current flavors, as well as gluten-free, nut-free, and egg-free flavors list, please click here.

Please contact us at IceCreamGirlCo@gmail.com to inquire about a specific allergy.

Do you deliver to [insert random city/state here]?

We offer local Chicago deliveries.

I live in [insert random city/state here], do you ship?

Nope! Currently, our delivery zone is limited to Chicago. Sometimes, we can make a delivery to the Chicago suburbs, but it depends on how busy we are and how far out your order is placed.

I'd like to give a friend in Chicago some ice cream, but I don't know what flavors to get them?

We'd love to give you some recommendations, but each flavor is like a baby to us: we love them all equally! However, we do offer gift cards! You can purchase them on our ordering site, or send us an email at IceCreamGirlCo@gmail.com. To make things easy, it's all digital and they are sold in increments of $11 (the price of one pint) with or without the $5 delivery. You can have the e-gift card sent directly to the recipient or to yourself, with or without a message.

I received a gift card, what do I do now?

Yay, we love gifting ice cream! Head over to the "Menu" page and pick out whatever flavor(s) you'd like. You can use the order screen to place the order and code in the promo box to redeem the e-gift card. If you received an email or physical print-out from an event, please email us your order at IceCreamGirlCo.com

When do you announce the monthly flavors?

The new flavors are announced (usually) on the 1st of the month on Instagram (@IceCreamGirlCo) and the website's menu page. If you'd like to find out earlier, and be part of the unofficial *pint* club, you can sign up here to get a once-monthly email with new flavors and be in-the-know of any other *cool* happenings.

Have a question we didn't answer? Email us at IceCreamGirlCo@gmail.com